Policy Details
How personas.id handles privacy today
This is a practical policy for the current platform state. It covers what the product actually does now and how data is handled while the platform continues to evolve.
01 / Scope
Scope
This Privacy Policy applies to personas.id, including agent setup, dashboard pages, embedded website widgets, preview chat, kiosk mode, WhatsApp-related features, public demo pages, and admin tools used to operate AI assistants.
If a customer embeds a Personas agent on their own website, that customer is responsible for telling their visitors how the agent is used on that website and what data may be collected through it.
02 / Data
Information We Collect
Account data
Name, email, profile picture, login identifier, and session information used for authentication and workspace access.
Agent configuration
Agent name, role, tone, language, voice selection, instructions, deployment settings, and feature configuration.
Knowledge sources
Uploaded documents, direct text, URLs, crawled page text, selected images, OCR text, kiosk visuals, and generated kiosk voice notes.
Conversation data
Visitor messages, assistant replies, citations, conversation status, channel, timestamps, and human handoff history.
For embedded chat and preview chat, visitors may be asked for a name and WhatsApp number before starting. This is used so the customer's team can follow up when needed. Kiosk mode may not require visitor contact details.
03 / Usage
How We Use Information
- To create, configure, preview, and deploy AI assistants.
- To process knowledge sources so agents can answer based on customer-provided information.
- To support text chat, voice conversations, kiosk idle messages, and website widgets.
- To allow admins to review conversations, reply manually, mark chats as resolved, and follow up through WhatsApp.
- To monitor usage, troubleshoot failures, prevent abuse, rate-limit public endpoints, and improve reliability.
- To estimate usage cost, service health, and operational performance where relevant.
04 / AI
AI Processing and Third-Party Providers
personas.id uses AI and infrastructure providers to deliver the service. Depending on the feature, data may be sent to providers for chat responses, realtime voice sessions, text-to-speech, embeddings, document parsing, OCR, indexing, or message delivery.
Current platform features may involve providers such as AI model providers, vector database infrastructure, database hosting, authentication providers, WhatsApp/message delivery providers, and hosting or monitoring tools. We use these providers to operate the platform; we do not sell customer or visitor data.
Important AI limitation
AI responses can be imperfect. Customers should review their knowledge sources, agent instructions, and handoff settings before using an agent in production, especially for sensitive, regulated, or high-impact use cases.
05 / Knowledge
Knowledge Base, Crawling, Images, and OCR
When customers add URLs, the platform may scan the submitted pages and related pages within configured limits. If image scanning is enabled, relevant images may be processed with OCR so visible text can become part of the agent's knowledge.
Customers are responsible for ensuring they have the right to upload, crawl, process, and use the materials they provide. The platform may store extracted passages, metadata, source references, and generated indexes to make retrieval faster.
06 / Handoff
Human Handoff and WhatsApp Follow-Up
If a visitor requests a human agent, the conversation may be shown in the customer's inbox. Admins can read the conversation, reply from the dashboard, resolve it, or use the visitor's WhatsApp number for follow-up if provided.
WhatsApp integration is evolving. Some deployments may use third-party messaging providers or manual WhatsApp follow-up links. Message delivery, provider limitations, and setup requirements may vary by customer configuration.
07 / Retention
Data Retention
We retain account data, agent configuration, knowledge sources, generated indexes, conversation history, visitor contact details, logs, and usage records as long as needed to provide the service, support customers, maintain reliability, and meet legal or operational needs.
The platform may later add more granular self-service retention controls. Until then, customers can contact DapurAI to request deletion or review of specific data where applicable.
08 / Security
Security
We apply reasonable safeguards such as authenticated admin access, scoped agent ownership, secure cookies where configured, public session protection, rate limiting on public endpoints, and operational checks to reduce unauthorized access and abuse.
Like any online service, no security measure is perfect. Customers should avoid uploading unnecessary sensitive personal data, secrets, credentials, or information that should not be processed by an AI assistant.
09 / Responsibilities
Customer Responsibilities
- Only upload or crawl information they are allowed to use.
- Review agent behavior before deploying it publicly.
- Provide their own privacy notice when embedding an agent on their website or kiosk.
- Configure WhatsApp, handoff, and knowledge settings responsibly.
- Avoid using the platform as the sole source for emergency, legal, medical, financial, or other high-impact decisions without human review.
10 / Choices
Visitor Choices
Visitors can choose whether to submit optional contact details such as name and WhatsApp number. If they do not provide contact details, the customer may not be able to follow up outside the chat.
Visitors should avoid sharing sensitive personal information unless it is necessary for the service they are requesting and appropriate for the customer's use case.
11 / Updates
Changes to This Policy
We may update this policy as personas.id evolves, especially as new features such as WhatsApp onboarding, workspace controls, cost monitoring, retention settings, or additional integrations are released.
12 / Contact
Contact
For privacy questions, data requests, or platform discussions, contact DapurAI through the official business WhatsApp:
+6281919712858