Terms of Service

2. Services

What Personas provides

Personas provides tools to create, configure, test, and deploy AI agents for business conversations. These may include website widgets, chat, voice experiences, kiosk mode, WhatsApp Business integration flows, knowledge processing, conversation review, lead capture, and human handoff.

• The service may change as we improve the platform, add features, or adjust integrations.
• Some features may be beta, experimental, limited to selected customers, or subject to additional setup.
• Custom projects, managed deployments, or enterprise arrangements may be covered by separate written agreements.

3. Accounts

Account responsibility

You are responsible for maintaining accurate account information, securing access to your account, and controlling who can manage your agents, knowledge sources, conversations, and connected channels.

• You must not share access in a way that bypasses platform controls or exposes another customer's data.
• You are responsible for activity performed through your account or connected business assets.
• You should promptly notify us if you suspect unauthorized access or misuse.

4. Customer Data

Your content and knowledge sources

You retain ownership of the business content, knowledge sources, prompts, agent settings, visitor messages, lead details, and other data you submit to the service. You grant us the rights needed to host, process, transmit, display, analyze, and use that data only as necessary to provide, secure, support, and improve the service.

• You must have the right to upload and process the content you provide.
• You are responsible for ensuring that uploaded knowledge is accurate, lawful, and appropriate for customer-facing responses.
• You should not upload sensitive personal data, medical records, payment credentials, government IDs, or confidential data unless you have a lawful basis and a suitable agreement with us.
• Data handling is also described in our Privacy Policy.

5. AI Outputs

AI output is not guaranteed to be perfect

AI-generated responses may be inaccurate, incomplete, outdated, or unsuitable for a particular situation. You are responsible for testing your agents, reviewing important conversations, defining escalation rules, and deciding when human review is required.

• Do not rely on AI output as the sole basis for medical, legal, financial, safety, employment, or other high-impact decisions.
• Use human handoff for complaints, emergencies, custom approvals, disputes, and sensitive cases.
• You are responsible for how your team uses, forwards, stores, or acts on AI outputs and conversation summaries.

6. WhatsApp and Third-Party Channels

Channel rules apply

If you connect WhatsApp Business, Meta, Google, AI providers, hosting services, payment providers, or other third-party services, their terms, pricing, availability, review processes, and policies may apply in addition to these terms.

• You are responsible for your own business account, messaging permissions, templates, opt-ins, customer consent, and compliance with applicable channel policies.
• WhatsApp and other messaging-channel fees may be billed separately depending on the selected provider, integration model, destination country, and message category.
• We are not responsible for third-party restrictions, account reviews, outages, policy enforcement, rejected templates, changed APIs, or fees outside our control.

7. Acceptable Use

Use the service responsibly

You must not use Personas to violate laws, abuse communication channels, mislead users, infringe rights, or harm the platform or other users.

• No spam, phishing, deceptive impersonation, malware, credential collection, or unauthorized scraping.
• No content that is illegal, abusive, discriminatory, exploitative, or designed to evade platform rules.
• No attempts to bypass rate limits, access controls, tenant boundaries, security systems, or usage restrictions.
• No use of the service to provide professional advice that requires licensed human judgment without appropriate review and disclosure.

We may suspend or restrict access if we reasonably believe your use creates legal, security, operational, policy, or reputational risk.

8. Billing and Plans

Fees, usage, and payment

Paid services may be billed based on subscription plan, number of agents, users, channels, conversation volume, voice usage, storage, custom work, support level, or other agreed commercial terms.

• Unless stated otherwise in writing, fees are non-refundable after the service period or work has started.
• Third-party fees, including messaging-channel charges, AI provider usage, telecom, or payment processing fees, may be separate from Personas fees.
• Late or failed payments may result in feature limitations, suspension, or termination after reasonable notice where practical.

9. Availability and Support

Service availability

We aim to provide a reliable service, but we do not guarantee uninterrupted operation. Availability may be affected by maintenance, deployments, internet providers, cloud providers, AI providers, messaging platforms, customer configuration, or events outside our control.

Support level, response times, uptime commitments, and incident handling may vary by plan or separate written agreement.

10. Intellectual Property

Platform ownership

We and our licensors own the platform, software, design, workflows, documentation, templates, models, branding, and other service materials. These terms do not transfer ownership of our intellectual property to you.

You may not copy, resell, reverse engineer, or create competing services using non-public parts of the platform except where allowed by law or by written agreement.

11. Suspension and Termination

Ending access

You may stop using the service at any time. We may suspend or terminate access if you breach these terms, fail to pay, create security or compliance risk, misuse third-party channels, or if continued service becomes impractical or unlawful.

After termination, access to agents, conversations, connected channels, and data may be limited or removed according to our retention practices, legal obligations, and any applicable written agreement.

12. Disclaimers and Liability

Important limitations

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee that AI outputs will be accurate, that integrations will always be available, or that the service will meet every business requirement.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, goodwill, data, or business opportunity; or actions taken based on AI outputs or third-party channel behavior.

13. Changes to these terms

Updates

We may update these terms from time to time as the product, legal requirements, or third-party integrations change. The updated version will be posted on this page with a new effective date. Continued use after changes means you accept the updated terms.

14. Contact

Questions about these terms

For legal, privacy, billing, or service questions, contact us through the public contact page or email contact@astaka.co.id.