Answer customers 24/7, without adding headcount.
Personas absorbs repetitive questions, collects issue details, and hands unresolved cases to humans with full context — across WhatsApp, website chat, voice, and kiosk.
Free to start · No credit card · Live in 20 minutes
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How can we help today?
Absorb repetitive questions.
Policies, order status, opening hours, and FAQs are answered automatically — no queue for customers, no retyping for your team.
Turn complaints into work-ready cases.
The agent asks for identity, issue details, urgency, and expected outcome before a case reaches staff.
Escalate without losing context.
When a case needs a human, the team receives a full summary and the next step — no asking customers to repeat themselves.
From scattered questions to service-ready cases.
Personas turns everyday support traffic into cleaner conversations. It answers known questions, gathers missing details, and keeps the handoff useful when a person should take over.
1. Resolve
Use approved business knowledge to handle questions that have clear answers.
2. Gather
Collect the identifiers, issue details, and urgency needed for the next action.
3. Prioritize
Flag cases that need policy review, human judgment, or faster attention.
4. Continue
Give the team enough context to respond without asking the customer to repeat everything.
Start free. Pay as your volume grows.
One Support Agent subscription across every channel. Tiers scale with monthly conversations, active agents, and the channels you enable.
Free
Start with essential support coverage
Starter
For growing support teams
Standard
For higher-volume service operations
Enterprise
For complex support operations
Questions service teams usually ask.
A short version for operational support teams. The full FAQ covers channels, setup, data, limits, and commercial details.
Is Support Agent different from Sales Agent?
Yes. Support Agent is shaped for questions, issue details, request intake, and human escalation. Sales Agent is shaped for lead identity, intent, meeting direction, and follow-up.
Does it replace the support team?
No. It reduces repetitive intake and gives staff better context when a customer needs human attention.
Can it work with WhatsApp?
Yes. WhatsApp rollout depends on the customer's business setup, provider configuration, and operational requirements, and can be planned alongside website chat, voice, kiosk, and human handoff.
Ready to hand repetitive questions to an agent?
Create a support agent, review pricing, or contact us to map your FAQ, intake, escalation, and channel setup.